Privacy policy

To whom is this privacy statement addressed?
In this privacy statement, we explain how Amal processes the data we collect when you use our website.
Like most organisations, Amal stores data on individuals with whom our organisation has contact. This includes, for example, course participants, participants in activities, our newsletter subscribers and our suppliers.

Your personal data will be processed by Amal for one or more of the following purposes:

• Customer administration and customer and partner services.
• Participation in activities we organise.
• Provide training.
• Mailing information about our activities, newsletters and invitations.
• Recruitment, volunteering and human resources policies.
• Participation in customer surveys in order to improve our services.

Insofar as the processing of personal data happens consensually, you always have the right to withdraw your consent. You can do so by clicking on the unsubscribe link or by sending an e-mail to communicatie@amal.gent.

What personal data does Amal collect?
For the above purposes, we may request and/or process the following personal data from you:

• Personal identification information: name, address.
• Personal contact details: phone number, e-mail address.
• Data related to your employment: name of employer, position.
• Personal financial details which can impact your payments.
• Subject to consent: audiovisual material we have created or collected, e.g. photos of activities you participated in.

We only collect personal data that you personally share with us (e.g. via online forms, e-mail or telephone).

Cookies (yummy!) on this website
This website uses cookies in order to function properly. If you want to change which cookies we are allowed to use, you can change your cookie settings. More information is available via our cookie policy.

Who has access to my personal data?
Amal collects your data. This does not mean that any employee can access them. Your personal data are only accessible to the departments and employees who need it for work purposes.

Does Amal share my data with third parties?
We cooperate with suppliers. Those companies and organisations may process data on our behalf. They are then called 'processors'. We make strict agreements with all these processors to guarantee the security of your personal data.
We will never simply forward or disclose your personal data to others. We will only do so if you give us your prior consent or if the law requires us to. We then have an explicit legal basis.
We will never sell or rent personal data, neither for commercial nor other purposes.

How long does Amal store my personal data?
Amal stores your data for the time necessary to provide you with our services.

Data security
We have taken measures to protect your personal data from unauthorised access or use, loss or disclosure, for instance:

• All employees of Amal vzw are bound by confidentiality.
• Our employees have been informed and given clear guidelines.
• We take technical measures such as a username and password on all our systems, encryption, installation of a firewall and virus scanner.
• We systematically create backups of personal data to restore it in case of incidents.
• We regularly test and evaluate our measures and adjust where necessary.

How can I file a complaint?
Should you have a complaint about the processing of your personal data, or a request about how to exercise your rights, please contact us about it. You can contact us at the address at the top of this privacy statement in order to exercise your rights. Please explain the reason for your request. We may ask proof of your identity before answering your question.

You always have the right to file a complaint at:
Toezichtcommissie
Koning Albert II Laan 15 bus 149
1210 Brussels
Telephone number: 02 553 20 85
E-mail: contact@toezichtcommissie.

Changes to this privacy statement
Amal may update its privacy statement at any time. Our website always displays the most up-to-date version - february 2025.